Next IVR

IVR, web and mobile programming for contact center technology.

#ivr Articles

IVR Unit Testing with VXML

Automated IVR Testing All software development technologies provide testing utilities so you can make changes run tests to make sure that a) your changes are doing what you expect, and b) you didn’t break anything. I haven’t come across any unit testing features built in to IVR development …


Throughout the adoption of VXML, using a middle tier provided benefits. The VXML spec doesn’t provide a dynamic DOM, so it is common to have server-side sessions generate VXML documents. This provides benefits like: dynamic setting of elements prompt management state management flexible navigation from one vxml document …