CXP is Aspect's latest IVR offering, with a long history behind it. Simply stated, it is a comprehensive workflow engine for contact center applications, for IVR and beyond. It takes time to appreciate all of the features; for now I'm going to provide a few tips. New CXP Installs Here …

One of the fundamental tasks in creating speech applications is building the grammars for automated speech recognition (ASR). This entry features techniques to make your grammar-building code fast, efficient and maintainable. In many situations, it is unrealistic to design and build your grammars in development and deploy them as static …