Blog Archives

Aspect CXP Programming Tips

CXP is Aspect’s latest IVR offering, with a long history behind it.  Simply stated, it is a comprehensive workflow engine for contact center applications, for IVR and beyond.  It takes time to appreciate all of the features; for now I’m

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Creating Dynamic GRXML Grammars with c# and ASP.NET

One of the fundamental tasks in creating speech applications is building the grammars for automated speech recognition (ASR).  This entry features techniques to make your grammar-building code fast, efficient and maintainable. In many situations, it is unrealistic to design and

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