Next IVR

IVR, web and mobile programming for contact center technology.

Technology Articles


Certificates Explained

Why am I writing this? First, these are my humble non-security-expert opinions. I can keep my computers safe, and I can make sure my programs are using proper security protocols. When I work with others and the subject of HTTPS certificates comes up, there is often a level of uncertainty …

IVR Programming

I've been a programming IVR systems since 1994. I'm experienced with VUI design, grammar building, speech tuning and more. Here's my opinion on some of the platforms for which I've done IVR programming. recent experience, please see my resume. Avaya has a variety of solutions. I've recently been using the …

Updates to the Phone Service

Since the last posting, I've had some worthwhile experiences with my VOIP.First, the HT286 worked perfectly. I'm working toward switching over my home phone services, too. I picked up the Gransdstream HandyTone 503, which provides 2 phone lines for 2 SIP trunks. The first thing I noticed during the …

You are paying too much for your phone service

I wanted to test the quality of using a VOIP adapter with Google Voice (GV). It is excellent. The latency is not noticeable, compared with a 1s-2s potential delay if you are using a soft-phone. You can also send and receive faxes! Overall, I think with a little effort, you …