Next IVR

IVR, web and mobile programming for contact center technology.

Articles


Eclipse Plug-ins

I'm currently writing Eclipse plug-ins, leveraging the JWT project. There's a great book for learning how to program plug-ins, and they have a site for it: http://www.qualityeclipse.com/ If you use Eclipse, you should read Chapter One on the site (free); even if you aren't programming plug-ins! They …

Updates to the Phone Service

Since the last posting, I've had some worthwhile experiences with my VOIP.First, the HT286 worked perfectly. I'm working toward switching over my home phone services, too. I picked up the Gransdstream HandyTone 503, which provides 2 phone lines for 2 SIP trunks. The first thing I noticed during the …

You are paying too much for your phone service

I wanted to test the quality of using a VOIP adapter with Google Voice (GV). It is excellent. The latency is not noticeable, compared with a 1s-2s potential delay if you are using a soft-phone. You can also send and receive faxes! Overall, I think with a little effort, you …

Building a LYME server - Linux Yaws Mnesia Erlang

A LYME server is Linux Yaws Mnesia Erlang - similar to how LAMP is Linux Apache (Tomcat) MySQL PHP, but of course, this system focuses on functional programming. I started studying functional programming awhile ago. It's pretty interesting. Here are some resources for you: The [Wikipedia](http://en.wikipedia.org/wiki …

Transcribing for MS Speech Server

Transcribing speech utterances is a highly repetitive task, usually performed by a pool of people who are good at typing.Out of the box, the speech server tools for transcribing are accessible through Visual Studio, and are not good for transcribing any volume of utterances. Email me if you want …

Unit Testing Managed Speech Server Applications

Unit testing code is important. If you make code changes in a library that other people are using, you want to make sure all of the code works as expected. Using NUnit is great for that. However, when it comes to speech applications, you probably manually test your applications before …

A GRXML Grammar for Alphanumeric IDs

In the health industry, I've frequently run into the following predicament: User IDs are no longer simple numeric fields. Traditionally, an employee's Social Security number may have been used as an id, but HIPAA has put an end to that. For speech recognition, this could present a common tuning and …


Creating Dynamic GRXML Grammars with c# and ASP.NET

One of the fundamental tasks in creating speech applications is building the grammars for automated speech recognition (ASR). This entry features techniques to make your grammar-building code fast, efficient and maintainable. In many situations, it is unrealistic to design and build your grammars in development and deploy them as static …

Natural Microsystems Vox Wav files

Hi All, Seeing that some of the google search traffic I receive is around NMS sound files, let me provide a little insight. NMS sound files are recorded in their own proprietary format, optimized for quality and performance. The NMS vox files are NOT the same as the Dialogic VOX …